Enterprise Central Network
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About Enterprise Central Network ...

The status of ECN can be best described as member organisations and businesses from throughout the central north island, members having:

• Various legal structures ranging from Charitable Trusts to sole proprietors.
• We have the capacity to operate independently or provide collective programmes that will ensure a high standard of delivery and consistency throughout the region.
• We are in the main community-based and customer-focused and regardless of the legal entities there is the compassion towards our individual and collective customer groups.
• We acknowledge the need to be development-focused to ensure our individual and collective continuity.
• The strategic thinking of the members ensures an ongoing awareness of the changes that will impact on our future.
• The diversity of programmes and services currently delivered by the members ensures a wide range of information is accessible to members while allowing them to maintain their autonomy.

The vast range of programmes and services that are delivered by members are categorised into the following key areas:

• Business Support
• Information Services
• Technical Assistance
• Education and training
• Employment Services
• Community Support
• Economic Development

A strategic analysis that was completed identified there was approximately 40 different programmes and services being offered by the collective membership and while programmes that provide Business Assistance & Support are our common thread the diversity of services provided ensure we are achieving our purpose and goals. Throughout the different regions clusters of members have developed their own partnerships to ensure their financial viability and continued quality performance.

ECN's Commitment ...

The Enterprise Central Network can assure its customers that the quality of service delivery will be achieved through:

• Consistent monitoring of all stages of the services and programmes it provides through the membership and sub-contractors.
• Implanting in our members and sub-contractors the need to continually strive to fulfil the needs and expectations of our customers.
• Regularly collecting feedback from our customers using the services to enable service improvement.
• Continuously seeking to improve the processes and systems that support the programmes and services to our customers.

The Organisational Policies and Procedures will be the basis on which the Enterprise Central Network Incorporated Society will drive its fundamental principles to ensure the customers needs and expectations are assured.

Individual projects will be enhanced through the development of detailed processes and procedures that are specific to the their contract obligations or outcomes specified in each project.

This guarantee will safeguard not only our customers but the long-term commitment by the membership will provide a high level of stability to the organisation.